Statuses

Mobsted platform allows assigning Statuses to each Event. Statuses helps to track events and update platform users (Business servicers) and/or app users on the progress. This can be done with trigger based on Event status filter [дать детали в статье Events и вставить ссылку].

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For example, you have a complaint form with event created on submission. The event can have several statuses that you can change and track until the resolution.

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To find Statuses:

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  1. Open app in Constructor −> Click Backend in the header menu−> Click Statuses

  2. Click Main menu -> Click Statuses.

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CREATE AND EDIT STATUSES

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Platform has 2 default statuses: Open Status and Closed Status.

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Possible actions with Statuses:

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  1. Add new status

  2. Edit exsisting status

  3. Copy exsistng status in case you need a status with similar properties

  4. Delete created status.

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Open Status and Closed Status can't be deleted i.e an event must have one of those statuses. You can Edit Open/Closed statuses with new names.

exit: Ctrl+↩

To delete created status you need to make sure it is not used in any event.

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Status properties:

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  1. Status Name

  2. Who can use - set Status visibility:

    1. SM - only for platform users (Business servicers)

    2. MU - only for app users

    3. Both

  3. Enter order number in line from "open" to "close" - sorting statuses within status table.

  4. Font Color and Background Color - styling elements. Applying styling elements helps to visually deffirentiate statuses in the table.

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CHANGE STATUSES

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You can change event status on Backend. Please, refer to Event article for more details.

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MENTIONED ARTICLES

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